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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Please ensure that the product is not damaged or altered in any way before returning it.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 3-5 business days with instructions on how to proceed with the return. Please do not send your item back without first receiving confirmation from us.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund. We do not issue refunds for items that are not returned in accordance with this policy.
We do not offer exchanges for items purchased on aquavibeessential.com. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for returning the original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos if possible. We will assess the situation and determine whether a replacement or refund is appropriate. Claims for damaged or defective items must be made within 7 days of receiving the product.
This Return and Refund Policy is subject to change at any time without notice. It is your responsibility to review this policy periodically for any updates. By making a purchase on aquavibeessential.com, you agree to comply with this policy. If you have any questions or concerns regarding our return and refund process, please reach out to us via email at [email protected] for assistance.